Privacy policy
Privacy policy
1. Data protection at a glance
1.1. General notes
The following notes provide a simple overview of what happens to your personal information when you visit our website. Personal data is all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy listed under this text.
1.2 Changing our privacy policy
We reserve the right to adapt this privacy policy so that it always corresponds to the current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. Your renewed visit will then be subject to the new privacy policy.
1.3 Data collection on our website
1.3.1. Who is responsible for data collection on this website?
The website operator is responsible for data processing on this website. The relevant contact data are provided on this website’s imprint.
1.3.2. How do we collect data?
On the one hand, your data is collected when you communicate with us. These may entail data that you entered into the contact sheet, for example.
Other data are automatically recorded by our IT systems when you visit our website. This especially concerns technical data (e.g. internet browser, operating system or time of the site visit). The data is collected automatically as soon as you access our website.
1.3.3. How do we collect data?
Part of the data is collected to ensure a smooth functioning of the site. Other data is used to analyse user behaviour.
1.3.4. What rights do you have with regard to your data?
You have the right at any time and free of charge to receive information about the origin, recipient and purpose of your stored personal data. In addition, you have the right to request the correction, blocking or deletion of these data. You can contact us at any time at the address specified in the imprint for this and other questions on the subject of data protection. Furthermore, you have the right to file a complaint with the competent supervisory authority.
Furthermore, you have the right to demand the limitation of the processing of your personal data. Details on this can be found in the Privacy Policy under ‘Right to limitation of processing’.
2. General notes and obligation information
2.1. Privacy policy
The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When using this website, various personal data will be collected. Personal data is data with which you can be personally identified. The present privacy policy explains which data we collect and for what we use the data. It also specified how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can be subject to security vulnerabilities. A complete protection of the data against access by third parties is not possible.
2.2. Privacy policy
The responsible body for data processing on this website is:
Roch Services GmbH
Eschenburgstr. 7
23568 Lübeck
Tel: +49(0) 451 – 707 67 – 0
Fax: +49(0) 451 – 707 67 – 19
E-mail: datenschutz@roch-services.de
The person responsible is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
2.3. Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You may revoke any given consent at any time. A simple message by email to us suffices. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
2.4. Right of objection against data collection in special cases and against direct advertising art. 21 GDPR)
If data processing is carried out on the basis of art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these determinations. The respective legal basis on which processing is based can be found in this privacy policy. If you file a revocation, we will no longer process your personal data concerned unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms or the processing serves the assertion, exercise or defence of legal claims (objection according to art. 21 para. 1 GDPR).
If your personal data are processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling in so far as it is connected with such direct advertising. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection according to art. 21 para. 2 GDPR).
2.5. Right of appeal to the competent supervisory authority
In the event of infringements of the GDPR, the persons concerned have the right to appeal to a supervisory authority, in particular in the Member State of their registered residence, workplace or place of presumed infringement. The right of appeal shall be without prejudice to other administrative or judicial remedies.
2.6. Right to data transferability
You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract to be handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done as far as is technically feasible.
2.7. Information, blocking, deletion and correction
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if applicable, a right to correction, blocking or deletion of this data. You can contact us at any time at the address provided in the imprint for this and other questions on the subject of personal data.
2.8. Right to limitation of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address specified in the imprint. You have the right to request the limitation of the processing in the following cases:
- If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the review, you have the right to demand the restriction of the processing of your personal data.
- If the processing of your personal data has taken place unlawfully, instead of a deletion, you may request that the data processing be restricted.
- If we no longer require your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to demand the restriction of the processing of your personal data instead of deletion.
- If you have filed an objection in accordance with art. 21 para. 1 GDPR, your interests must be weighed against ours. As long as it is not yet clear whose interests predominate, you have the right to demand that the processing of your personal data be restricted.
If you have limited the processing of your personal data, such data may not be processed - apart from its storage - without your consent or for the purpose of asserting, exercising or defending legal rights or protecting the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.
2.9. Objection to advertising e-mails
We hereby object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertisements and information material. The operators of this site expressly reserve the right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.
3. Data collection on our website
3.1. Cookies
These internet sites used so-called cookies, in part. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that your browser stores on your computer.
The majority of cookies we use are so-called session cookies. They are deleted at the end of your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognise your browser on your next visit.
You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when shutting the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies, which are needed for the electronic communication process or to provide certain functions requested by you (e.g. shopping basket function), are stored on the basis of art. 6 para. 1 lit. f GDPR. The website operator has a justified interest in the storage of cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are dealt with separately in this privacy policy.
3.2. Server log files
The site provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- browser type and version
- operating system used
- referrer URL
- host name of the accessing computer
- time of the server request
- IP address
This data will not be merged with other data sources.
This data is collected on the basis of art. 6 para. 1 lit. f GDPR. The website operator has a justified interest in the technically error-free presentation and optimisation of his website - for this purpose the server log files must be recorded.
If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provided there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not share this data without your consent.
The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (art. 6 para. 1 lit. a GDPR). You may revoke your consent at any time. A simple message by email to us suffices. The legality of these data processes carried out until the revocation remains unaffected by the revocation.
The data entered by you in the contact form will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.
3.4. Enquiry by email, phone or fax
If you contact us by e-mail, telephone or fax, your request including all personal data (name, request) will be stored and processed by us for the purpose of handling your request. We do not share this data without your consent.
This data is processed on the basis of art. 6 para. 1 lit. b GDPR, if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (art. 6 para. 1 lit. a GDPR) and/or on our legitimate interests (art. 6 para. 1 lit. f GDPR), as we have a legitimate interest in the effective processing of the enquiries addressed to us.
The data you submitted to us in a contact request will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your issue has been processed). Mandatory statutory provisions - in particular legal retention periods - remain unaffected.
3.5. Newsletter and industry events
3.5.1. General
Subscribe to our newsletter to receive information about our current interesting offers. In that case, please send us an email.
As a customer and interested party, you will receive our newsletter on the basis of art. 6 para. 1 lit. b GDPR and art. 6 para. 1 lit. f GDPR (justified interest in sharing current industry information and advertising). It contains important and relevant information about our services, industry events and legal bases.
3.5.2. Newsletter
Your e-mail address is the only mandatory information needed to for the newsletter to be sent. The provision of further data is voluntary and is used to address you personally. Following your confirmation, we will save your e-mail address for the purpose of sending you the newsletter. The legal basis for this is 6 para. 1 p. 1 lit. a GDPR.
3.5.3. Industry events
If, as a customer or interested party, you have received an invitation to one of our free specialist events, have accessed the registration form via a link sent to you and have sent us your registration data via a web form, your details will be stored by us for the purpose of processing the participation and event planning as well as customer retention. We do not share this data without your consent.
The processing of the data entered in the registration form, such as first and last names and jobs of the participants, company, e-mail, telephone as well as the date and place of the specialist event, takes place on the basis of an existing or a future business relationship (art. 6 para. 1 lit. b GDPR) as well as the justified interest (art. 6 para. 1 lit. f GDPR) by means of displaying updated information and advertisement. If you exercise any of your rights under art. 12 to 23 GDPR, e.g. duty to inform, right to information, deletion, use, please contact us directly by e-mail at datenschutz@roch-services.de or in writing to the responsible body indicated under point 2.2.
The data you submitted in the registration form will remain with us until you request us to delete it or until the purpose for data storage no longer applies (e.g. after the industry event, customer retention. Mandatory statutory provisions - in particular storage and deletion periods - are taken into account.
3.5.4. Revocation
You may cancel your subscription to the newsletter and unsubscribe at any time. You can revoke your consent and your interest by sending an e-mail to datenschutz@roch-services.de or by sending a message to the responsible body indicated in point 2.2.
3.6. SSL encryption
In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.
4. Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc: (‘Google’ in the following). Google Analytics uses so-called cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your website use will generally be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymisation on these web pages, Google will previously truncate your IP address within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.
The purposes of data processing are to evaluate the use of the website and to compile reports on website activity. Based on the website use and the Internet, further connected services are to be provided. The processing is based on the legitimate interest of the website operator.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Moreover, you may also prevent Google from collecting the data generated by the cookie and relating to your website use (including your IP address) and prevent Google from processing this data by downloading and installing the browser plug-in available at: Browser Add On to disable Google Analytics.
In addition, or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This will prevent Google Analytics from collecting cookies for this website and for this browser in the future as long as the cookie remains installed in your browser.
5. Use of Google Maps
This website uses Google Maps API to visually display geographic information. When Google Maps is used, Google also collects, processes and uses data on the use of the map functions by visitors. For more information about data processing by Google, please refer to the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.
Detailed instructions on how to manage your own data related to Google products can be found here.